Main Job purpose • Responsible for ensuring that learner registrations meet established standards and timelines. Maintaining minimum requirements for accessibility, reliability, and performance for the       learnership compliance life cycle Key Performance Areas (KPA's core competencies) • Set and Maintain high standards of national projects SETA administration and registration • Ensure high standard of national SETA administrative duties in terms of SETA compliance and in line with company requirements as well as SETA processes, procedures and legislation • Ensure required submissions meet timelines in terms of administrative requirements in line with company and SETA requirements • Constant mentoring of SETA administrator training of project personnel; administrators • Build and maintain relationship within the SETA (QAP) landscape • Ensure the quality control process with the SETA Administration Team • Approval of all submissions to the SETA or QAPs for the learnership life cycle. • Define and develop in-house quality procedures, standards, and specifications. assessing customer requirements as per PN and ensuring that these are met. • Implement quality assurance standards • Supervising and guiding inspectors, technicians, and other staff • Supervise and guide SETA administrators • Review current standards and policies • Keep records of quality reports, statistical reviews, and relevant documentation • Ensure all legal standards are met with regards to learner registrations • Communicate with Operations Department • Facilitate SETA site visits • Manage the feedback loop outstanding reports, certificates, letters • Check for registered skills programmes against new accreditations and extension of scope received • Audit all relevant documents filed on the shared server and acknowledgement of receipts filed in the relevant files • Keep abreast of legislative, SETA, QCTO and other authorities’ new developments and how they affect Training Force • Keep progression report on all tasks undertaken for weekly and monthly feedback reporting purposes • Keep management reports up to date • Audit the projects for to ensure Internal / External Moderation occur when required and are of a high standard • Ensure all internal moderator report recommendations are implemented and filed • manage external SETA /NAMB moderations Core Competencies Cognitive abilities • Contextual Reasoning • Numerical reasoning Personality attributes • Conscientious & reliable • Goal focus & persistence • Connect & interact Work styles (Roles) • Organising & coordinating • Supporting & assisting Work sets (Interests) • Communicating • Evaluating data • Serving clients • Organising & planning Approaches to working (Values) • Directional & prescriptive • Qualitative & thoroug

Inherent requirements: • National Senior Certificate • 1 to 2 years’ experience in a similar role or industry Duties and responsibilities: • Maintain high standards in terms of national project SETA administration for all regional branches • Ensure high standards of national SETA administrative initiatives in terms of SETA compliance, company requirements and SETA processes and procedures • Ensure high standards in national administrative initiatives in terms of SETA and legislative compliance • Receive applications for approval • Capture and verify that applications are supported by appropriate documentation • Forward all requests for approval to the Skills Delivery Evaluation Committee • Upload all approved projects to the project module • Participate in the evaluation of applications and provide input • Generate, distribute and receive contracts for signature by MD and applicant • Ensure that signed contracts are received and filed in appropriate files • Follow up on outstanding contracts • Generate monthly reports on contracted, committed and balanced amounts against approved project budget • Respond to requests from internal and external auditors • Compile relevant statistics for inclusion in appropriate reports when required • Maintain high standards in terms of national project SETA administration for all regional branches • Provide feedback on application status • Ensure that high standard of SETA compliance is in line with company requirements as well as SETA processes and procedures and legislative compliance • Ensure that timelines are adhered to in terms of administrative requirements in line with company and SETA requirements • Ensure the receipt of all administrative documents from Project Coordinators and file documents accordingly as required in terms of the SETA administration processes • Submit learner agreements and relevant documents to the SETA Administrators • Ensure that overall efficiency in terms of SETA related administration • Ensure that all national projects (learnerships, apprenticeships, skills programmes) are registered and enrolled with the relevant SETAs • Apply for project agreements from SETAs where applicable • Engage with Project Coordinator to finalise SETA applications • Follow-up on SETA applications and registration submissions within required timelines • Submit learner agreements and documents to the relevant SETAs within the time frames as set by the various SETAs, but no more than one week from receipt of the learner agreements • Ensure that submissions are done to both the stakeholder as well as qualification SETA • Ensure that projects are administrated in line with SETA requirements in terms of uploads • Ensure that internal moderation reports are forwarded to the SETA when applying for external moderation • Apply for external moderation after required clusters and at the end of the project • Communicate external moderation application to project coordinators to schedule external moderation for all qualifying projects with the relevant SETA • Ensure that external moderation reports are received • Request certificates of competence from the relevant QA • Forward learner terminations, resignations, absconding or suspensions to relevant SETAs • Request Workplace Approvals from SETA where applicable • Adhere to the code of conduct of the company and all SETA’s • Immediately address issues that a client may have and give feedback on the status • Attend branch and SETA meetings • Execute any other reasonable requests • Stay abreast with current knowledge of each SETA’s accreditation process • Coordinate SETA site visits • Good understanding of Quality Management System (QMS) • Create strong relationships with the SETAs and other relevant departments or authorities

Inherent requirements: • Matric • 2 to 3 years’ experience in similar role or industry Preferred skills and requirements: • NQF Level 6 qualification or equivalent • Valid driver’s license and own reliable vehicle • Excellent communication skills • Constant attention to detail and accuracy • Ability to see tasks and projects through to completion • Ability to work at a fast pace and to deadlines Duties and responsibilities: Project Management • Capturing, uploading and maintaining required learner information on Learner Management System (LMS) • Report on issue and risks to the Project Manager (PM) regarding class and host site attendance • Order new training/ project supplies and materials prior to the start of each cluster within the required timeframes • Learn about every aspect of each project the team is working work on • Update changes made to projects as and when instructed by Project Manager (PM) • Manage project schedules • Communicate to learners about training dates and venues • Monitor learners host site attendance • File paperwork regularly Project Implementation • Compile project plan with Project Manager (PM) • Coordinate equipment use, activities, information and resources • Ensure project files, learner files and all other learner documentation are of high quality and standard to pass internal and external moderations • Arrange assessments after every cluster • Arrange internal moderation for 50% of Portfolios of Evidence (POE’s) • Book training venues • Adhere to the Company’s Quality Management System (QMS) • Adhere to the Company’s policies and procedures • Perform any other reasonable request as directed by Senior Management • Promote the Company and its training in a positive and professional manner • Manage and mentor staff in a professional and effective manner • Ensure high standards in the commencement, delivery and success of all training • Build and maintain strong relationships with clients and learners to ensure return business • Maintain the high standards of the Company Project Completion • Arrange final internal moderation for 100% of POE’s • Ensure client and learner information and documents are loaded to the system • Set up project file, client e-folders, Leaner Manager System (LMS) and Monthly Client Feedback Report (MCFR) • Upload learner detail and prepare spreadsheet for external moderation • Ensure that learner results spreadsheets and achievements are sent to SETA Team • Ensure that all project policies and processes are always adhered to Administration Support • Liaise with functional support teams and adhere to service level agreements of: • Quality Assurance during recruitment of learners • Signing of learner agreements and obtaining supporting documents • Assist with Learner administration processes: • Coordinate the onboarding and orientation of learners • Coordinate the attendance registers for workplace experience and training attendance, whilst addressing and managing any absences • Coordinate remediation and ensure it is completed by Facilitators after each cluster assessment • Preparation of POE’s and project files in preparation for Internal Moderation (IM) and External Moderation (EM) • Build and maintain relationships with the learners through regular contact • Monitor learner attendance, ensure required documentation is received according to Labour Conditions (e.g. leave forms). Character traits: • Resourcefulness and creative problem solving • Ability to collect, gather and analyse data and present concise actionable results • Ability to work independently • Ability to perform different tasks simultaneously • Ability to remain self-motivated • Ability to see tasks and projects through to completion • Ability to work at a fast pace and to deadlines

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